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Top 10 ICT issues facing managers today
To realise improvements in resource utilisation and effectiveness without impact on customer service quality and availability
Reduction of operational costs while remaining price-competitive
The need to integrate and streamline data capture and handling processes
Flexibility in service pricing structures for competitiveness and price change agility
Reduce customer churn at contract renewal through:
Reduce the cost of unbalanced vehicle usage:
Minimize risk of dependence on key operational staff and reduce staff turn-over
Reduction of Days Sales Outstanding and the number of disputed invoices
Support of field operations staff with enabling communications technology
Extended access hours for on-demand (always-on) customer self-service
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