Residential Routes

Easy map-area based route allocation of related resident services per waste stream enables multi-vehicle workload balancing and facilitates daily work reassignment via onboard systems integration. This speeds up response to service requests and complaints and enables pre-emptive driver feedback on collection problems with incident pictures.

Easy map-area based route allocation of related resident services per waste stream enables multi-vehicle workload balancing and facilitates daily work reassignment via onboard systems integration. This speeds up response to service requests and complaints and enables pre-emptive driver feedback on collection problems with incident pictures.

This module can be divided into 2 sub-modules:

Residential Route andResources Management

  • Streets & Street Segments database
  • Route Scheduling by street section for nominated
    Days of Service o Driver / Truck resource rostering
  • Run Summary Statistics management
  • Driver/Run Hours,
    Kilometers, Tonnages,
    Engine Hours,
    Services per run

truck

Residential Service Calls andComplaints management

  • Resident / Occupant Address Masterfile (from council records)
  • Pre-loaded Streets & Street Segments masterfile
  • Service requests for new bins or repairs/replacements and service changes or cancellations
  • Optional Calls assignment to contractors/drivers per area and type of call
  • Complaints logging for user defined call categories Call Statistics summaries

Optional Add-ons:

Route Map Drawing (integrated with street sequence run list establishment) Run Area Resident or Collections Density Planning (load balancing) Web Based Ratepayer self service calls logging Run Dispatch/Download to OnBoard for driver guidance and run-problem-notes

KPI’s / Measures:

  • Bins per Kilometre averages per run or area
  • Tons per run or tons or hours per kilometre
  • Hours per ton collected
  • Transit time versus Pickup Time & time at tip…

Business Benefits

Better run workload/travel balancing can extend truck life Higher resource utilisation – less overtime and travel costs Better decisions based on better information Reduction in level of complaints with visibility of problem areas/patterns

66%
45%
31%

Increase your productivity. Try it for yourself

FREE Trial
Book a Demo

Residential Callcentre

The Wastedge Call Center module helps council waste department call centres and contractors manage ratepayer service requests and complaints efficiently. 24 hour internet based self-service calls logging facility makes it easy for residents to request new or additional services, register complaints or inquire about days of service per waste stream.

This reduces call centre workload allowing staff more time to review and allocate work requests and follow up actions with council contractors and field staff. Integrated mobility software then allows allocated tasks to be dispatched direct to field staff mobiles as well as receiving real-time responses from supervisors when and where problems are resolved.

Reduced operating costs, faster response and problem resolution time and improved communication over extended hours means increased customer service and satisfaction.

Features at a Glance

  • Integrated web mapping shows where calls are on the map
  • Integrated map shows bin and property locations
  • Resident self-service web calls logging
  • User defined requests/complaints categories
  • Shows site/area incidence levels on map
  • Work-lists review, grouping and sorting
  • Auto or manual task allocation by type/area
  • Dispatch jobs and/or job lists to mobile field staff
  • Receives updates/notes input from mobile devices
  • Allows input from on-board driver collection incidents

ipad-list