The Wastedge Call Center module helps council waste department call centres and contractors manage ratepayer service requests and complaints efficiently. 24 hour internet based self-service calls logging facility makes it easy for residents to request new or additional services, register complaints or inquire about days of service per waste stream.
This reduces call centre workload allowing staff more time to review and allocate work requests and follow up actions with council contractors and field staff. Integrated mobility software then allows allocated tasks to be dispatched direct to field staff mobiles as well as receiving real-time responses from supervisors when and where problems are resolved.
Reduced operating costs, faster response and problem resolution time and improved communication over extended hours means increased customer service and satisfaction.