Integration of GPS vehicle tracking data, onboard mapping and more powerful mobile devices in vehicles enables nearest bin to arm-lift locations to be automatically ticked-off on driver’s on-screen maps.
Truck data capture devices can also log run start/end-time, time-in/out of tip or run area boundaries. Onboard GPS systems can also record driver stationary time (fatigue breaks) and travel distance plus other vehicle maintenance data. This gives operations valuable realtime and cumulative performance measures.
Onboard computers can capture pictures or video of blocked access, overloaded or contaminated waste or bin-not-out events to empower drivers with technology that can also check for missed streets or services from mapped arm-lift points before drivers leave a run area.
Driver training time/cost is also reduced with record/replay onboard map navigation and voice guidance systems for new drivers to follow expert routes.
Customer service representatives also have realtime data at their fingertips to advise residents if trucks are delayed or relay driver feedback on missed service reasons to record repeat offenders and eventually improve resident behavior.
This same communication technology lets dispatch staff reassign missed service re-visit requests out to nearest drivers while they are still in the area, saving considerable next-day corrective travel and expense.
Operations management can see real-time truck travel maps and run-status KPIs or presentation-rates by suburb or street-sections to better manage their business or help assign field inspectors with NAV-enablediPads to guide them efficiently to problem sites to grab site photos and inspection notes/checklists.